Home / Our News & Events / News / Equinox Assists OTELCO With Additional Business Assurance Solutions
(NASHVILLE, TN) May 20, 2020—Industry leading fraud management solutions provider Equinox Information Systems is pleased to be assisting OTELCO with several additional business assurance initiatives. OTELCO, a publicly-traded (NASDAQ: OTEL) telecommunications provider, serves their business and residential customers with a full menu of voice and data communications solutions. Currently processing over 2 billion customer records a day, Equinox has helped telecom companies and service providers stop fraud, mediate usage data, manage expense, and optimize revenue since 1986. The two companies initially embarked on a relationship in 2008 when OTELCO tasked Equinox with deploying the TeleLink mediation and analytics platform.
Based on this relationship and experience, OTELCO turned to Equinox for a fraud management solution (FMS) in 2011. Equinox’s Protector application has a well-earned reputation in telecom, based on saving carriers hundreds of millions in fraud losses annually. To keep apace OTELCO’s continued growth, they expanded their reliance on the Protector FMS to monitor additional network sources in 2015. For this most recent project, OTELCO elected to upgrade to the newest version of the FMS, added automatic blocking, which includes active call tear down, and extended the application’s use to monitor additional Metaswitch and BroadSoft switches.
“OTELCO continues to rely on Protector and TeleLink as essential components in our successful and profitable network operations,” commented Danielle Hopper, Director of Network Engineering for Otelco. “We especially appreciate the continuity of service we have with Equinox...the same implementation, training, and support folks who worked with us initially are still at the company—they know our system well, they know us personally, and they understand our needs.”
Protector is a comprehensive, scalable solution with a proven record of combatting even the newest fraud schemes. The automated FMS provides real-time protection, with instant notification of suspicious activity, escalated alerts for high-risk incidents, and automatic blocking when warranted. Browser-based tools drastically reduce investigation and incident closure time. TeleLink mediates call records for delivery to billing and operational support systems (B/OSS) by compiling, filtering, and converting data from multiple network points to the appropriate formats for the downstream systems. TeleLink also warehouses this usage data to provide sophisticated, in-depth analytic and network activity reports.
“Equinox is honored to assist OTELCO with their business assurance initiatives for over a decade,” explained Equinox EVP David West. “Equinox not only has the utmost confidence in our solutions, but we also take great pride in the people who power them. We don’t just install an application; we truly partner with our customers, taking a consultative approach to understanding their unique technology requirements and business needs to achieve the desired results. Being selected for Otelco’s latest project is a testament to our commitment to this endeavor. ”
OTELCO Inc. provides wireline telecommunications services in Alabama, Maine, Massachusetts, Missouri, New Hampshire, Vermont and West Virginia. The Company’s services include local and long distance telephone, digital high-speed data lines, transport services, network access, cable television and other related services. OTELCO operates eleven incumbent telephone companies serving rural markets, or rural local exchange carriers. It also provides competitive retail and wholesale communications services and technology consulting, managed services and private/hybrid cloud hosting services through several subsidiaries. For more information, visit the Company’s website at www.otelco.com.
Statements in this press release that are not statements of historical or current fact constitute forward-looking statements. Such forward-looking statements involve known and unknown risks, uncertainties, and other unknown factors that could cause the actual results of the Company to be materially different from the historical results, or from any future results expressed or implied by such forward-looking statements. In addition to statements, which explicitly describe such risks and uncertainties, readers are urged to consider statements labeled with the terms “believes”, “belief”, “expects,” “intends,” “anticipates,” “plans”, or similar terms to be uncertain and forward-looking. The forward-looking statements contained herein are also subject generally to other risks and uncertainties that are described from time to time in the Company’s filings with the Securities and Exchange Commission.
Since 1986, Nashville-based Equinox Information Systems has helped telecom customers around the world address profitability and network efficiency issues. The company’s data mediation, fraud management, revenue/expense management, routing assurance, usage analytics, network analysis, and custom development solutions are currently deployed in virtually every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers. To learn more about Equinox’s solutions and the people who power them, visit www.equinoxis.com, or follow the company on Twitter @EquinoxInfoSys and LinkedIn.
