Home / Our News & Events / News / Equinox Expands Fraud Management Solution For Mitel
(NASHVILLE, TN) July 20, 2020 — Equinox Information Systems, a leading supplier of business assurance solutions for the telecommunications industry, is pleased to supply Mitel® with an additional module for the Protector fraud management system (FMS). Mitel, whose business communications and collaboration solutions are trusted by more than 70 million users each day, turned to Equinox to add active call tear down and automatic blocking to their current FMS license to further fortify their existing global network safeguards. Currently processing over 2 billion records daily for service providers around the world, Equinox has helped telecom companies stop fraud, mediate usage data, manage expense, and optimize revenue since 1986.
The two companies began a relationship when ShoreTel appointed Equinox to deploy the automated Protector fraud management system (FMS) in 2009. Immediately afterward, the company began participating in Equinox’s annual fraud symposium. Based on the positive results achieved with Equinox, ShoreTel added the CMP application to their FMS arsenal in 2016. As part of their ongoing fraud efforts, they later expanded their licensing for the FMS to monitor additional international network traffic. When Mitel acquired ShoreTel in 2017, the company elected to continue relying on Equinox as their fraud management solution provider and most recently requested the blocking and active call tear down abilities for their expanding global network.
“Mitel prioritizes safeguarding customers against unauthorized usage, and we remain vigilant in integrating the most effective toll fraud detection and management technology. With this newest enhancement to our system, we can provide an additional layer of protection to shield customers from breaches and cyber fraud,” explained Slava Kosoy, Director of Cloud Site Reliability Engineering at Mitel.
Protector has well earned its reputation as the most reliable and cost-effective FMS by saving carriers hundreds of millions of dollars in annual fraud losses. Immediate alerts about unwanted or suspicious incidents speed response time and mitigate risk. Dynamic monitoring metrics allow Protector to detect the newest fraud schemes, regardless of customer or call type. Advanced blocking protocols allow Protector to shut down activity at the switch or tear down active calls.
“Three and a half decades of market experience give us utmost confidence in Protector’s ability to reduce risk, mitigate fraud loss, and provide ongoing return on investment year after year,” commented Equinox Executive Vice President, David West. “We enjoy the relationship we established with ShoreTel and are grateful for Mitel’s support and continued reliance on Equinox as their business assurance solution provider.”
Founded in 1986, Equinox Information Systems provides business assurance solutions that help protect and optimize revenue for telecommunications companies worldwide. Equinox’s solutions include mediation, usage analytics, fraud management, network analysis, routing assurance, and custom development. Because their solutions are scalable, reliable, and interoperable, Equinox currently serves every sector of the telecom industry, including cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers around the globe. To learn more, go to www.equinoxis.com, or follow the company on Twitter @EquinoxInfoSys and LinkedIn.
