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REMOTE Protector User Group Meeting

October 13 - October 14, 2020


WHAT'S CHANGED

In light of the continuing COVID19 virus situation and widespread travel restrictions, Equinox has made the difficult decision to hold all aspects of the Protector User Group Meeting (PUGM) remotely rather than gathering in Nashville as originally planned. While we are disappointed not to meet in person, we are pleased to host a series of online PUGM webinars October 13th and 14th with the same educational content that was already planned for this event. See the session overviews below for times and registration details. Thanks for your patience as we work through this difficult situation together!

WHAT

Specifically designed for EVERY member of the Protector community, the Protector User Group Meeting helps you maximize your fraud management efforts and protect your company's bottom line. The webinars allow you to:

  • Better understand Protector’s components;
  • Submit questions in advance for Protector and fraud expert Christi Vanoye to answer during the sessions;
  • Directly shape Protector's future features with your questions and input;
  • Get valuable tips from the developers who designed and created the system;
  • See the latest product features and learn how to leverage them for maximum fraud-fighting power; and
  • Attend multiple sessions without missing work or incurring travel expenses.

WHERE

All sessions take place ONLINE October 13th and October 14th.

WHO

Any Protector user currently under maintenance can attend the webinars FREE OF CHARGE. With no travel or lodging costs, there's no better value for the Protector community!

WHEN

The event occurs as a series of online sessions October 13 - 14, 2020 (Tuesday and Wednesday). You are invited to attend as many sessions as your schedule allows. To make the best use of your time for the webinars, we'll provide a download link for the session materials in advance of the first PUGM session. As originally planned, we are still offering an introductory 'Protector 101' webinar BEFORE the meeting.

Wednesday, September 23 (12:00 PM Central): This one-hour online webinar is perfect for newer users or anyone who wants to better understand the system's features. This free session is open to ALL current members of the Equinox community (even if you cannot attend any PUGM sessions or are currently a TeleLink user). This webinar is perfect preparation for the user group as well as a great introduction to Protector. Get complete details and signup link here.

Tuesday, October 13 (11:00 AM Central): Equinox kicks off the 2020 Protector User Group Meeting with a 'What's New in Protector' guided system tour at 11:00 AM Central. Join Christi Vanoye and David West as they demonstrate the newest system features and provide practical recommendations for putting them to work for the most benefit. Get additional details and signup link for this session here. We gladly welcome suggestions and advance questions for the online sessions*.

Tuesday, October 13 (1:00 PM Central): This day also includes a 'Protector Tips and Tricks' webinar that covers helpful guidance for harnessing the system's most powerful features. During this one-hour webinar, Equinox Support answers the most frequently asked questions and provides behind-the-scenes insights into Protector. Get the signup link for this session here.

Wednesday, October 14 (11:00 AM Central): The second day begins with a special development-led session on the 'Protector Roadmap'. Join David Bastin and Derek Drake for a look at Protector's history, current path, and future direction. Get additional details and signup link for this session here. We gladly welcome suggestions and advance questions for the online sessions*.

Wednesday, October 14 (1:00 PM Central): The second day wraps up with a special online version of the 'Protector Wish List'. Get your enhancement ideas and requests ready for this ever-popular crowdsourcing event*. Even if you have don't have products enhancements, you are encouraged to join this discussion. Secure your spot for this session here.

*We gladly welcome suggestions and questions for the Protector User Group in advance.

HOW

Use the links in the session descriptions above or in the email you received to register for as many sessions as your schedule allows. Due to the format change, you must register individually for each PUGM webinar(s) you plan to attend.

WHAT'S NEXT

Here's what to do for the 2020 Protector User Group Meeting:

  • Use the registration links on this page or in your inbox to sign up for 2020 Protector User Group sessions.
  • Plan to attend the introductory 'Protector 101' webinar on September 23. It’s perfect for newer users, anyone who wants to review system basics before attending the online sessions, or those who want to better understand the system’s features.
  • Check this page frequently for updates.
  • Submit specific training questions for Christi to cover during the online event.