• Problem: Inability to investigate customer complaints in a timely fashion
• 24 + hour lag time to access billing records
• No tools for performing searches and look ups

Results

• Solution: Desktop tool for viewing, searching, and reporting on CDRs in their raw switch format as well forwarding data to trouble ticket application
• Users have real-time access to CDR data from their desktop, eliminating 24 hour delay and the need for switch based searches, expediting trouble reporting and resolution
• Payback: 5 months