Access Charges (Regional IXC
with 5 switch network)
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Problem: No way to
validate LEC access charge invoices or to document disputes
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Received multiple
access charge invoices from multiple LECs
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Disputes required
documentation at the billing record level
Results
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Solution: Tool to report on traffic by OCN and to generate
detailed report of all call by OCN
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Summary reports used to validate access bills, detailed reports
generated to document disputes
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Payback: 8 Months
Carrier Bill Validation (Small
IXC)
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Problem: Inability to accurately validate bills from multiple
underlying carriers
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Country and Country/City breakdown varied by carrier
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Billing periods varied by carrier
Results
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Solution: Traffic
analysis tool that provides user-defined reports on historical usage
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Generate reports to
match carrier bills with actual CDR data and document discrepancies
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Payback: 1 week
Billing Record Audit
(Nationwide CLEC)
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Problem: Inadequate
tools for auditing billing process
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Billable records
dropped in mediation process
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Wholesale billing
calculated using retail time points
Results
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Solution: CDR based
reporting tool with data on raw and billable minutes of use
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Identified multiple
errors in mediation and billing process, back billed several carriers for
discrepancies
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Payback: 1 week
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