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Nashville, TN June 16, 2014 — Nashville-based Equinox Information Systems is pleased to report that RCN continues to rely on Protector as the cornerstone of the company’s fraud management efforts. RCN, an industry-leading provider of high-speed Internet, digital TV, and phone services, originally licensed the Protector application in 2000 after evaluating the merits of an automated solution for fraud detection. RCN and Equinox already had an established relationship at that point, since RCN had been using several of Equinox’s CDR collection and transfer utilities since 1998.
Protector is widely recognized as the industry’s most reliable and affordable tool for combatting telecommunications fraud and is used by Equinox customers to process hundreds of millions of call records per day. The automated FMS provides real-time fraud protection by monitoring records for events outside of acceptable usage thresholds. When such events are detected, Protector immediately alerts, so fraud can be stopped right then at the source. Because Protector employs dynamic usage profiling and proprietary monitoring metrics (rather than hardcoding for specific fraud types/symptoms) to identify suspicious activity, it detects all types of fraud—even the newest schemes—across all customer bases and call types.
“Having been in production since 2000, Protector has proven its ability time and time again when it comes to fraud management,” commented RCN’s Heather Santee, who is the company’s Credit Compliance & Cash Processing Supervisor. “One of the main reasons for our success in this endeavor is Equinox’s responsiveness. They fully support us, making sure we have the tools and product knowledge necessary to be the most effective in the battle against fraud.”
“While fraud perpetration methods and the technology used to combat them have changed over the years, Equinox remains steadfast in our commitment to helping carriers protect and optimize their revenue,” explained David West, Executive Vice President of Equinox Information Systems. “We value the long-standing relationship with RCN and look forward to assisting in their fraud management efforts for the next 15 years!”
About RCN
RCN Telecom Services, LLC provides industry-leading high-speed Internet, all-digital TV, and phone services for residential, small/medium and Enterprise business customers. RCN's affordably priced advanced digital services are delivered through its proprietary, state-of-the-art fiber-rich network and supported by 100% U.S.-based customer service. RCN's primary service areas include Washington, D.C., Philadelphia, Lehigh Valley (PA), New York City, Boston and Chicago. For more information about RCN’s solutions, visit www.rcn.com.
About Equinox
Since 1986, Equinox Information Systems has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. As a result, Protector has well earned its reputation as the most reliable and affordable FMS on the market, saving carriers hundreds of millions of dollars in fraud losses. The company’s business assurance solutions are currently deployed in virtually every sector of the telecom industry, including cable telephony, wireless, wireline, rural independent, CLEC, and wholesale providers. To learn more, visit www.equinoxis.com.
