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Nashville, TN October 20, 2014 — Nashville-based Equinox Information Systems announced today that they are hosting their annual Protector User Group Meeting (UGM) next month in Nashville, TN. This event, which runs from November 5-7, is designed especially for the company’s current fraud management customers. The meeting includes training workshops for maximizing fraud mitigation efforts, educational sessions on the latest fraud trends and case investigation practices, networking with industry FMS experts, crowdsourcing events regarding future product enhancements and FMS techniques, and carrier-led presentations related to the daily battle of combatting fraud. The UGM also offers attendees the opportunity to earn educational credits to qualify for CFCA’s Certified Communications Security Professional (CCSP) designation if they are a CFCA member.
Equinox has been hosting this educational event annually for the past 15 years. Event attendance has historically increased since the first years it was offered, with representatives from companies in the U.S. as well as abroad. Many attendees return year after year based on the value they receive from the event. The UGM is a cornerstone of Equinox’s mission to help telecom carriers protect and optimize their revenue when it comes to fraud management. The event boasts discussion-style sessions rather than lectures. Engaging with customers at this level ensures real solutions to the actual issues they face, allowing them to gain maximum traction in the fight against fraud.
Another key aspect of this event is the interaction between Equinox’s Customer Support staff and the customers they have grown to know over the years. Equinox does not employ automatic answering services or instant auto-reply emails. All customer-submitted telephone and email issues are handled personally by a Customer Support team member. Customers and staff alike enjoy the face-to-face conversations afforded by the UGM.
When asked to comment on the upcoming User Group Meeting, Equinox CEO Byron Middendorf had this to say, “Unfortunately, fraud directly affects revenue and can negatively impact carriers’ relations with their customers, which makes fraud management absolutely essential to a carriers’ survival. Our customers are the focus of all that we do, and we want to give them the tools and knowledge needed to address and overcome the fraud mitigation challenges they face.”
Protector, the most installed fraud management system in the U.S., is used by Equinox customers to process hundreds of millions of call records per day. The automated FMS provides real-time fraud protection by monitoring records for events outside of acceptable usage thresholds. When such events are detected, Protector immediately alerts, so fraud can be stopped right then at the source. Because Protector employs dynamic usage profiling and proprietary monitoring metrics (rather than hardcoding for specific fraud types/symptoms) to identify suspicious activity, it detects all types of fraud—even the newest schemes—across all customer bases and call types. Protector has well earned its reputation as the industry’s most reliable and affordable tool for combatting telecommunications fraud and by saving carriers hundreds of millions of dollars in fraud losses.
About Equinox
Since 1986, Equinox Information Systems has helped telecommunication customers around the globe stop fraud, mediate usage data, manage expense, and optimize revenue. As a result, Protector has well earned its reputation as the most reliable and affordable FMS on the market, saving carriers hundreds of millions of dollars in annual fraud losses. The company’s business assurance solutions are currently deployed in virtually every sector of the telecom industry, including cable telephony, wireless, wireline, rural independent, CLEC, and wholesale providers. To learn more about how to put the company’s solutions to work for you, go to www.equinoxis.com.
